Position Summary

The Director of Operations is responsible for the management and operation of the overall hotel with regard to Food & Beverage, Guest Services, Housekeeping, Loss Prevention and Event Services. The Director of Operations will assist and represent the General Manager when needed. The Director of Operations is directly responsible for implementation and maintenance of operational procedures in every department of hotel to include reporting on the performance and initiating improvements for Operations. The duties and responsibilities of the Director of Operations are subject to change based on operational needs.

Essential duties and responsibilities include but not limited to:

• Able to understand and manage Profit and Loss cost controls (expenses and labor).
• Must possess good written skills to prepare various statistical, financial and special reports.
• Must have open communication with General Manager on any issues or concerns with team members, guests, facility or operational procedures.
• Ability to develop and install operation procedures and to measure effectiveness.
• Plan, organize, staff, direct and control operations in accordance with company’s policies, standards and federal, state and local laws.
• Assist Corporate Team in developing operational goals and policies.
• Ability to help the hotel sustain increasing revenue and improve employee morale.
• Ability to lead and manage change effectively.
• Work closely with General Manager on new projects and refurbishment of overall hotel.
• Ensure preventative maintenance plans are in place for the property.
• Ensure the company and brand standards for Safety in the workplace is communicated and practice.
• Ability to provide leadership to the departments to achieve departmental goals/objectives.
• Must have exceptional customer service and organizational skills.
• Ability to act as liaison between clients, team members and with external parties on matters relating to the procurement of services and materials for the company.
• Must be able to maintain composure and professionalism in stressful situations.
• Lead, guide, and direct all operations of the hotel.
• Ability to coach, document and further the development of employees, supervisors and managers for promotion within overall company.
• Ability to train and cross-train team members.
• Demonstrate ability to lead by example.
• Ability to sell concepts and ideas to upper management and team members.
• Ability to conduct investigations into problem situations, assemble pertinent data, arrive at effective solutions and when applicable respond back to the client or team member in a timely and appropriate manner.
• Ability to represent the General Manager in any situation in his/her absence in a professional and mature level.
• Ability to work with and understand financial data and to assist in preparation of yearly budget.
• Able to establish and maintain effective relationships with the Owners, clients and team members.
• Must be knowledgeable concerning the team member handbook and company policies and procedures and ensure they are enforced.
• Must be able to work a flexible schedule. Schedule is based on the operational demands

Minimum Qualifications (Key Skills Sets & Experiences): 

• Working knowledge of computer capabilities and related information systems, i.e. Word, Outlook, Delphi and CLS.
• Ability to plan, assign, supervise and review the work of other team members.
• At least three years of experience in managing personnel and complex activities within a hotel.
• Ability to work under pressure.
• Good written and verbal communication skills.
• Must have keen attention to detail.

I have read and understood the job description as stated above and accept that management retains the discretion to modify or change the duties of this position at any time. I can perform the essential functions of this job as listed above, with or without reasonable accommodation. Employment is contingent upon successful completion of a background and drug test.

JOB CODE: 1000351